Did the client ever do anything to fix these issues? Of course not. A lot of issues we have to fix are because of these glitches and bugs. It doesn't help that at the call center I was working at, our client was a certain video-game store that made big news in 2020 due to the stock market. Anything short of perfect reflects poorly on you.Ĭalls are difficult and stressful. Now if you need help with a customer's issue, you need to rely on your colleagues. We used to have a program where agents would be designated as "mentors", and their job would be to assist other agents. Instead of hiring, management decided to just make do. That means people get overstressed and leave, causing a downwards spiral. And with less people working, that means more work for the people who do stay. Instead, what you actually get is the management placating the staff with a few luxuries to draw attention away from many flaws.
We were told that it would be really cool and fun. Its blue-chip clients are leaders in such varied sectors as telecommunications, banking, transport, insurance and public administration among others.When I began training for working at Atento, I felt excited to be there. Atento has over 500 clients to whom it delivers a wide range of high quality, agile and efficient services through multichannel platforms. Representante de Servicio al Cliente - REMOTO Cod08. Stop by our office or start your application NOW! Ītento is a multinational Customer Relationship Management (CRM) company in the Business Process Outsourcing (BPO) sector, leader in Latin America and the second largest company of its kind in the world in terms of revenue.įrom 1999, the company has developed its business model in 16 countries where it employs over 150,000. 471 reviews from Atento employees about Atento culture, salaries, benefits. Excellent written and verbal communication skills Previous experience in customer service, sales, or other related fields Atento - Call center insights Based on 73 survey responses Areas for improvement Sense of belonging Overall satisfaction Ability to learn new things Problems Paying People Guest Care Agent (Current Employee) - San Antonio, TX - OctoYou will either not get paid fully for the hours you worked, if at all. See reviews, photos, directions, phone numbers and more for Atento Call Center locations in San Antonio, TX. Develop and maintain a knowledge base of the evolving products and services Find 1 listings related to Atento Call Center in San Antonio on YP.com.
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Document and update customer records based on interactions La Junta de Proteccin Social presenta 2 nuevos juegos ms fciles de jugar y ganar En ms de 1.000 establecimientos de la red de Puntos Max en todo el. Provide information about the products and services Handle customer inquiries and complaints Interested in getting to know our call center? Go to and learn more about us!! This is used to distinguish users and to limit the percentage of requests. We are seeking a Customer Service Representatives for our Call Center to join our team! You will be responsible for helping customers by providing product and service information and resolving issues.ĪPPLY NOW!! HTTP://HIREIQ.LY/GO/XS5SFESBNDDD Used by Google Analytics to distinguish unique users by assigning a number generated randomly as a client identifier, making it possible to calculate visits and sessions.
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