Then, they ran out of boxes and, instead of getting more boxes, simply stopped for the day thinking theyd arrive the next day to resume (another packer, when running out of boxes, went out and got more boxes). Another box was found to contain many glass bottles without any paper or individual wrapping - i.e., glass knocking onto glass - somehow, it made it to the destination intact. Their packing was very deficient and their moving reckless as demonstrated by the many scratches on furniture that survived earlier moves.įirstly, to pack, only two people showed up with confidence that quickly waned when a third and then a fourth showed up, although the third was not a packer as I found him simply dumping the contents of bathroom drawers into a box. I cannot recommend this moving company, and I would never use them again. Save your money and the items you want moved and hire someone else. We will get back to you shortly, regarding next steps. Her email reply after receiving the photos, "Thank you for sending these Kimiko. I haven't heard from Josh since that call.Ĭommunicating with Belle S, a customer service assistant, proved equally useless as she never responded to my follow-up emails after sending photos of the damage as requested. I spoke to Josh, a manager, after the damage was discovered, and was assured that "we'll have one of our guys go over to fix the damage today or tomorrow".
The cabinets toppled over during the short drive and the metal handle that releases the open/locking mechanism broke making the cabinet useless. I made the mistake of hiring You Move Me Toronto to move 2 Restoration Hardware cabinets a total of 4.6km.Īfter laughing that I'd hired such a large truck to move only 2 cabinets, the 3 movers packed the cabinets upright instead of flat in the truck.
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